Privacy Policy

1. Introduction

Welcome to Debtrid. We are committed to protecting your data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, and other services (collectively, “Services”). By using our Services, you agree to the practices described in this policy.

2. Information We Collect

We collect various types of information to provide and enhance our Services, including:

Personal Information: Such as your name, email address, phone number, and other contact details you provide.

Financial Information: Including payment details, transaction history, and credit score, required for financial services.

Usage Data: Information about your interactions with our Services, including IP address, browser type, pages visited, and access times.

Technical Data: Details about your device and connection, such as device identifiers, operating system, and connection type.

Communications Data: Records of your communications with us, including customer support inquiries and feedback.

3. Purpose and Legal Basis for Processing

We process your information for the following purposes:

Service Delivery: To operate, maintain, and improve our Services, process transactions, and provide customer support.

Communication: To send you updates, newsletters, and promotional materials based on your preferences.

Personalization: To tailor our Services and content to your needs and preferences.

Legal Compliance: To adhere to legal obligations, prevent fraud, and resolve disputes.

Legitimate Interests: To conduct business operations, perform market research, and develop new products and services.

4. Information Sharing and Disclosure

We do not sell your data. We may share information in the following circumstances:

Service Providers: With third-party vendors who support our operations, such as payment processors and IT service providers, under strict confidentiality agreements.

Business Transactions: In the event of a merger, acquisition, or asset sale, where your data may be transferred as part of the transaction.

Legal Requirements: To comply with legal obligations, respond to lawful requests, or protect our rights and the rights of others.

With Your Consent: For purposes not outlined in this policy, with your explicit consent.

5. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, and access controls. While we strive to protect your data, no system is completely secure, and we cannot guarantee absolute protection.

6. Data Retention

We retain your data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or enforce our agreements. Retention periods vary based on the type of data and applicable legal requirements.

7. Your Rights

Under Indian law, including the Information Technology Act, 2000 and its rules, you have the following rights regarding your data:

Access: Request access to the personal data we hold about you.

Correction: Request correction or updating of inaccurate or incomplete data.

Deletion: Request deletion of your data under certain conditions.

Restriction: Request restriction of processing in specific circumstances.

Objection: Object to processing based on legitimate interests or for direct marketing.

Data Portability: Request a copy of your data in a structured, commonly used, and machine-readable format.

Automated Decisions: Challenge decisions based solely on automated processing.

To exercise these rights, please contact us at [email protected]. We may need to verify your identity before processing your request.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze usage patterns. Cookies are small files placed on your device that help us understand user behavior and improve our Services. You can manage your cookie preferences through your browser settings, but disabling cookies may affect the functionality of our Services.

9. Third-Party Links

Our Services may include links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal data.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.

11. Contact Us

For any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

12. Governing Law

This Privacy Policy is governed by and construed following the laws of India, without regard to its conflict of law principles.